Commercial Aviation - 12 Principles

Description: A rapid, coordinated and compassionate response to an aircraft incident is more important today than at any other time. Airlines and airports need to meet the demands of national legislation and industry regulation, the expectations of the public and the rush of the modern media machine. Understanding the 12 Principles of Aviation Crisis Management will help to ensure an effective and efficient response effort. New challenges have come to the forefront of aviation emergency operations, including: criminalisation, risk management, crisis communications, data management, insurance settlements, strong leadership, and long-term business continuity. Based on Kenyon’s 115+ years of emergency response experience, the principles presented in this interactive course will help participants navigate the path to a robust and well-informed crisis management programme.

Objectives:- Develop a broad understanding of how and why the aviation community should respond to an incident
- Assist in the understanding of the aviation community’s responsibilities during an incident
- Demonstrate to industry leaders first hand lessons learned in crisis management
- Create a proactive culture within the aviation industry, where the focus is on addressing issues and concerns in advance of an incident
- Build constructive relationships with stakeholders to promote accountability

Content:- Airline Crisis Response
- Humanitarian Assistance
- Crisis Communications
- Public Inquiry, Notification and Travel Management Centre
- Investigation
- Insurance, Finance and Risk Management
- Data Management
- Government and Community Affairs
- Fatality Operations
- Personal Effects Operations
- Business Continuity
- Crisis Leadership

Suitable For: Airline and Airport Senior and Mid-level Mangers.

Format: Extensive use of case studies, large and small group discussions as well as exercises.

Further Information:

If you would  like to learn more about the Commercial Aviation - 12 Principles and how it can complement your existing Emergency Plan, please e-mail kenyon@kenyoninternational.com or contact the Kenyon UK Office at +44 (0) 1344 316 650.